Genuine Leather Passport Holder – ANTARES

RETURN
Our aim is your satisfaction. In case you are not satisfied with your order, you should contact us within 14 days of receiving your order.
In case of wrong or missing delivery, please contact us with your order number within 14 days.
Goods must be returned undamaged, in their original packaging and by unit of packaging. All returns must be sent by local Official Postal Service.
Buyer bears the shipping cost for return. Please contact us for details.
* If customer denies to pay the customs duties and taxes applied, customer can return the product back to us for refund. Please read the REFUND section for details.
* If the shipment is held at customs due to local import rules, customer is responsible to contact customs office and return the shipment back to us. Please read REFUND section for details.​

RESHIP
The International Postal Rules consider a shipment as a lost item if the shipment has not arrived within 40 days after it has shipped.
In case of your parcel has not arrived in 40 days (This period depends on destination local postal service workload, customs clearance delays, extreme weather conditions, pandemic Covid-19, local postal errors and delayed deliveries.), packages will be considered as lost and international inquiry will be filed immediately.
No replacements will be shipped before international inquiry solved. In some cases orders can be delivered during investigation.
Maduro International LDA cannot be held responsible for delays caused by human error (incorrect information (etc: address or buyer name)). 
* If a package cannot be found, Maduro International LDA will send a replacement package or refund.
Please read REFUND section for details.
* If your item is not delivered to you and sent back to us by postal service due to customers faults (wrong address, wrong name, zip code etc.), customers will need to bear the shipping fee in order for us to re-ship.
Please read REFUND section for details.​

REFUND
In order to receive a refund for your order;

1. Ordered product must be out of stock after the payment for any reason. (Stocks are updated continuously) - FULL REFUND
2. If customer wants to cancel order after completion of payment, a partial refund is being made due to refund fee being deducted from your payment, which is applied by payment provider. This amount differs from the payment method you choose. - PARTIAL REFUND
3. If customer refuses the delivery (due to applied customs duties, tax, etc.) customer is responsible to return the products back to us. Products will be checked after return by our experts and product price will be refunded only. Shipping fee is not refunded. - PARTIAL REFUND
4. If the shipment is held at customs due to local import rules, customer is responsible to return the products back to us. Products will be checked after return by our experts and product price will be refunded only. Shipping fee is not refunded. - PARTIAL REFUND
5. If your item is not delivered to you and sent back to us by postal service due to customers faults (wrong address, wrong name, zip code etc.), customers will need to bear the shipping fee in order for us to re-ship. Otherwise Maduro International LDA will refund product price deducting shipping fees. - PARTIAL REFUND

Please note that, Maduro International LDA holds rights to re-ship or refund per terms above.​

CANCELLATION
If customer wants to cancel order just send email to info@maduro-international.com about your cancel request. Your request will be done asap.

CHARGEBACK POLICY
In order for a customer to ask for a chargeback from their bank, Maduro International LDA should not be obeying any of the rules stated above and this situation must be proved by valid documents to customers’ own bank. Any fraud attempts are subject to legal action taken by Maduro International LDA and its legal representatives against responsible individuals.

Please be aware that by accessing and using this website, you accept these all terms and conditions above.
If you do not agree these terms and conditions or any part of them, do not use this website.
For any assistance,comments or recommendations, please contact us at info@maduro-international.com
All messages must be written in English.

Maduro International DA. ships worldwide, however all customers are responsible to get his/her products into his/her country since laws vary from a country to another.

As we are an official company we ship all products with an Original Invoice and must declare actual product price on the original invoice. Please do not ask for us to declare lower prices on the invoices as this is against the law.​

SHIPPING DETAILS
Shippings are being completed in 3-7 business days after you receive a confirmation e-mail for your payment. (If we were out of stock at the time of payment for any reason, Maduro International DA. provides you two solutions; waiting for product to arrive in stock or a full refund.)

Please note that:
Orders are shipped in 1-3 business days.​

SHIPPING TYPES
There are two types of shipping;
1. Registered Mail: Standard International Registered Mail with tracking. It takes around 20-40 days for delivery to destination country. ***
2. Express Mail Service: Express Mail with tracking. It takes around 5-20 days for delivery to destination country.***

***PLEASE NOTE THAT;
Shipping period begins on the day order is dispatched.
“Delivery to destination country” states for entry to destination COUNTRY not to the BUYER. Because we cannot have any information about delivery time for local postal service as well as customs procedures.
Maduro International DA. cannot be responsible for long delays at customs. Please reach your customs office for delays caused by customs.
Delivery dates given does not state an exact delivery date. This period depends on destination local postal service workload, customs clearance delays, extreme weather situations, pandemic Covid-19, local postal errors and delayed deliveries.

You will not be able to see the real-time movements of your parcel as these shipments are carried out by national post services (Not like FedEx, DHL and UPS).
For shipments with status “In-Transit” we will be waiting for re-shipment until the status is updated. We cannot accept Refund and Re-Shipment requests for orders with status “In-Transit” before an update. Main reason for tracking status to remain at “In Transit” is, shipment is not being processed by the local customs office.

DELAYS IN DELIVERY
If you have not received your package in 30 days, we will ask you to wait another 10 days for additional delay.
After 40 days of no-show, we are now able to open an investigation (international inquiry) with the Postal Service to find out the status of the shipment.
Please note that no replacements will be shipped before international inquiry solved. In some cases orders can be delivered during investigation.
Maduro International DA. cannot be held responsible for delays caused by human error (incorrect information e.g. address or buyer name, zip code).
If a package cannot be found, we will send a replacement package or refund.
You can find detailed information in RESHIP Section on Terms & Condition page.

Shipping to Australia, Brazil, and all South American countries is much slower due to unreliable local postal services. We ask for patience from customers ordering to these countries.

TRACKING NUMBERS
Tracking numbers can be found in your account and in the shipping confirmation email.
You can also type your tracking number and check your order status from the following link;
https://www.17track.net/

TAXES & DUTIES
Please be aware that your delivery may also be subject to customs duties and taxes, over which we have no control, and which MUST be borne by you.
Maduro International DA. is not responsible for paying any taxes or duties involved in the importation of customer’s order into their country.
All customers must be aware of their local customs law.
For any assistance, comments or recommendations, please contact us at info@maduro-international.com
All messages must be written in English.