Shipping Policy
Maduro International LDA. ships worldwide, however all customers are responsible to get his/her products into his/her country since laws vary from a country to another.
As we are an official company we ship all products with an Original Invoice and must declare actual product price on the original invoice. Please do not ask for us to declare lower prices on the invoices as this is against the law.
SHIPPING DETAILS
Shippings are being completed in 3-7 business days after you receive a confirmation e-mail for your payment. (If we were out of stock at the time of payment for any reason, Maduro International LDA. provides you two solutions; waiting for product to arrive in stock or a full refund.)
Please note that:
Orders are shipped in 1-3 business days.
SHIPPING TYPES
There are two types of shipping;
1. Registered Mail: Standard International Registered Mail with tracking. It takes around 20-40 days for delivery to destination country. ***
2. Express Mail Service: Express Mail with tracking. It takes around 5-20 days for delivery to destination country.***
***PLEASE NOTE THAT;
Shipping period begins on the day order is dispatched.
“Delivery to destination country” states for entry to destination COUNTRY not to the BUYER. Because we cannot have any information about delivery time for local postal service as well as customs procedures.
Maduro International LDA. cannot be responsible for long delays at customs. Please reach your customs office for delays caused by customs.
Delivery dates given does not state an exact delivery date. This period depends on destination local postal service workload, customs clearance delays, extreme weather situations, pandemic Covid-19, local postal errors and delayed deliveries.
You will not be able to see the real-time movements of your parcel as these shipments are carried out by national post services (Not like FedEx, DHL and UPS).
For shipments with status “In-Transit” we will be waiting for re-shipment until the status is updated. We cannot accept Refund and Re-Shipment requests for orders with status “In-Transit” before an update. Main reason for tracking status to remain at “In Transit” is, shipment is not being processed by the local customs office.
DELAYS IN DELIVERY
If you have not received your package in 30 days, we will ask you to wait another 10 days for additional delay.
After 40 days of no-show, we are now able to open an investigation (international inquiry) with the Postal Service to find out the status of the shipment.
Please note that no replacements will be shipped before international inquiry solved. In some cases orders can be delivered during investigation.
Maduro International LDA. cannot be held responsible for delays caused by human error (incorrect information e.g. address or buyer name, zip code).
If a package cannot be found, we will send a replacement package or refund.
You can find detailed information in RESHIP Section on Terms & Condition page.
Shipping to Australia, Brazil, and all South American countries is much slower due to unreliable local postal services. We ask for patience from customers ordering to these countries.
TRACKING NUMBERS
Tracking numbers can be found in your account and in the shipping confirmation email.
You can also type your tracking number and check your order status from the following link;
https://www.17track.net/
TAXES & DUTIES
Please be aware that your delivery may also be subject to customs duties and taxes, over which we have no control, and which MUST be borne by you.
Maduro International LDA. is not responsible for paying any taxes or duties involved in the importation of customer’s order into their country.
All customers must be aware of their local customs law.
For any assistance, comments or recommendations, please contact us at info@maduro-international.com
All messages must be written in English.